As most of Microsoft’s products are provided with an easy procedure to install a service pack to introduce new features and fix bugs, unfortunately Forefront UAG is not among them. When Forefront UAG is updated using the procedure outlined at http://technet.microsoft.com/library/jj590870 you will loose your configuration. While the article mentions you should backup your configuration, it doesn’t say you will loose your configuration if you don’t backup.
The the steps below to retain your configuration throughout the upgrade process.
1. Download the following files:
- Microsoft Forefront UAG SP1 Update 1 from http://www.microsoft.com/en-us/download/details.aspx?id=27604
- Microsoft Forefront TMG 2010 SP2 from http://www.microsoft.com/en-us/download/details.aspx?id=27603
- Microsoft Forefront UAG SP2 from http://www.microsoft.com/en-us/download/details.aspx?id=30459
- Microsoft Forefront UAG Sp3 from http://www.microsoft.com/en-us/download/details.aspx?id=36788
2. Save your backup as follows:
- Login to your Forefront UAG server using Remote Desktop
- Start the Forefront UAG Management Console
- Choose File, Export and save your configuration to a location of your liking as an XML file.
Please note: While Forefront UAG creates a backup of your configuration everytime you activate the configuration, this file cannot be used when you upgrade to SP3. You have to have a backup in the form of an XML file!
3. Install the updates in the following order:


